My Returns

Are the Heinrich Dinkelacker shoes that you ordered in the wrong size, or do they fail to live up to your expectations? Would you like to return the accessories that you ordered? No problem. We recommend you to follow the next steps.

How can I return the item(s) I ordered?

Our returns policy allows you to return your items without providing a reason within 14 days. When you first try on your new shoes, please do so on a soft surface such as a carpet, and do not remove the label.

From European Union countries, please contact service@heinrich-dinkelacker.com, we will provide a link to generate a returns label free of charge, other wise we will instruct you how to proceed.

For returns of U.S. customers we charge 12,95 $ per return shipment, which be subtracted from the returns value.

If you send your return 'carriage forward' or as a prepaid package and fail to attach our return label to the return package, you will be billed for the full return shipping costs.

Customers from all other countries will need to send return packages at their own expense.

Step 1: Package

We recommend returning the shoes in their original packaging. Please put the shoes into the shoe bag and then into the box. This will guarantee optimal protection of the item(s) you would like to return.

Please make sure to send the item(s) you would like to return together with all the required documents attached in a plastic folder on top of your package, the same way in which we included them with your purchase. These documents are: the UPS invoice located in the clear folder on the outside of the package when you received your item(s) and our bill, which was located inside the package when you received your item(s). Please also attach the red 'Return' label in a prominent position on the outside of the package. This way, your delivery should be able to go through customs without any issues or accruing any additional costs.

Step 2: Return Label (for U.S. customers only)

To receive a return label, please e-mail us, indicating the item(s) that you would like to return, at service@heinrich-dinkelacker.com. We will send the label to you by e-mail. After you have printed out your return label, please attach it to the largest surface on the return package, making sure that the entire label is visible..

Step 3: Return Form

Please complete the return form that was sent to you along with the item(s) you wish to return. This form includes fields for describing any product defects. Please fill out the return form so that we can process your return as quickly as possible.

Step 4: Shipping

Bring your package, including the return form, to a UPS  access point. If you are not a U.S. customer, please send us the return package at your own expense to the following address:

Shoepassion GmbH
Haus I
Wolfener Strasse 32/34
12681 Berlin
Germany

Step 5: Refund

Once your returned item(s) reach us, we will charge the 12,95 $ for US customers or refund you the purchase price.

Please note that the steps outlined above do not represent conditions for a successful return in accordance with our cancellation policy. If you have any additional questions, please contact us at service@heinrich-dinkelacker.com.